LOCKCORP — TERMS AND CONDITIONS OF TRADE
“Business” means LockCorp, a trading name of ALSS Group Pty Ltd (ABN 36 687 652 722).
“Client” means any person, firm, company, government body or other entity which the Business supplies goods and/or services to.
1. Orders
All orders for goods or services from the Client which may be accepted by the Business are accepted on the following conditions:
- No order accepted by the Business may be cancelled by the Client without the prior consent of the Business.
- The Business reserves the right to require orders to be for a minimum value, with this value to be determined by the Business.
- The Business also reserves the right to otherwise accept in whole or in part any orders for goods or services by the Client or to decline such orders.
- Any conditions of purchase offered by the Client that are inconsistent with these conditions shall be deemed to be waived by the Client, unless such conditions of purchase are expressly agreed to by the Business.
2. Quotations
Quotations issued by the Business are valid for 30 days, unless a shorter or longer period is expressly provided for in the quotation, or the quotation is withdrawn by the Business.
The issue of a quotation by the Business does not constitute an offer to supply and is subject to changes in the costs of labour, materials, production, transport and duty and other increases in the cost to the Business of supplying the goods or services.
Quotations are based on the information and details provided by the Client to the Business. Where exact specifications of the scope, nature or extent of the work are not available to the Business at the time of providing a quotation, such quotations are estimates only.
Any variations to a quotation must be agreed to by the Business, otherwise the Client will be responsible for all extra costs and charges associated with such changes.
3. Pricing
The Business reserves the right to vary the prices charged from time to time without prior notification.
Published and quoted prices are, unless otherwise indicated, for the sale of goods or provision of services by the Business.
4. Payment
Unless credit facilities have been agreed to by the Business in writing, payment for goods and services is due and payable by the Client immediately upon completion of the works or, where no installation is performed, upon supply of the goods.
Where credit facilities have been agreed to by the Business, payment for goods and services shall be due and payable by the Client within 30 days of invoice.
In the event an Event of Default occurs, all actual and contingent amounts owing by the Client to the Business, whether or not then due for payment, shall be due and payable by the Client upon demand by the Business.
The Business reserves the right to terminate all or part of the Client’s credit facility at any time in its absolute discretion and to require full or part payment with order or prior to delivery.
The Business may charge interest on any overdue payments.
Without limiting any of the Business’s other rights, the Business reserves the right to withhold further deliveries of goods or the provision of services until all arrears from the Client have been paid.
The Business also reserves the right, to the maximum extent permitted by law, to charge all bank and other credit provider or facility fees and any charges incurred by the Business in processing the Client’s payment.
The Client agrees to pay all costs incurred by the Business for the collection of any monies owing by the Client to the Business which are not paid when due.
5. Delivery
Delivery of, and transfer of risk of loss and damage to, goods to the Client shall be deemed to take place upon the Business making the goods available for collection by the Client from the Business’s premises.
The Business shall not be responsible for any loss or damage to goods in transit or otherwise once they have been delivered to the Client or collected by the Client.
Arrangements for insurance of the goods are the responsibility of the Client. In the event the Business nominates a carrier on behalf of the Client, all freight and other carriage charges will be billed to the Client, unless other terms have been agreed.
The signing of any docket or delivery note by any representative of the Client shall be conclusive proof of delivery.
The Business shall not be liable for any loss or damage whatsoever (including, without limitation, special or consequential loss or damage) caused directly or indirectly by any early delivery or delay or failure to deliver.
6. Claims
Claims for shortages must be made in writing within 5 business days of delivery of goods.
The details of any shortages must be indicated on the delivery note at the time of delivery.
All claims must be made in writing to the Business and must refer to the relevant invoice issued by the Business.
7. Special Orders / Scheduled Services
Orders for made-to-order or customised items may not be cancelled by the Client without the consent of the Business.
Scheduled services may not be cancelled by the Client without the consent of the Business. The Client acknowledges and agrees that the Business may require full or part payment for the cost of any goods purchased by the Business and labour undertaken by the Business in relation to a scheduled service.
8. Defective Goods Procedure
Should the Client believe that any goods which have been supplied and/or installed by the Business do not meet any applicable consumer guarantees provided by the ACL to the Client, the Client must notify the Business before the goods are attempted to be repaired or replaced.
The Business will determine whether it is appropriate for the Business to attend the premises where the goods have been installed for assessment.
If there is a legal obligation on the Business to repair or replace the goods, the Business will do so. The Client acknowledges and agrees that if they request the Business to attend their premises (or the premises of any third party) and there is no legal obligation on the Business to repair or replace the goods, the Client will upon demand pay the Business the costs and charges incurred by the Business in organising for the premises to be attended and the goods to be assessed.
9. Returns
No goods can be returned by the Client to the Business without prior approval from the Business. The Client shall bear the risk of any loss or damage to or deterioration of the goods from whatever cause arising following delivery.
Goods must be returned in their original undamaged packaging, unless the goods are the subject of a warranty provided by the Business or do not meet any applicable consumer guarantees provided by the ACL to the Client.
A copy of the original invoice for the goods must be included with the return.
The acceptance of any returned goods by a representative of the Business does not constitute acceptance by the Business of the Client’s claim for return.
10. Smart Lock and Electronic Lock Warranty
This clause applies in addition to clauses 8 (Defective Goods Procedure), 9 (Returns) and 11 (Limitation of Liability), and applies to all electronic locks, smart locks, motorised/electrified locksets, keypads, controllers, readers, hubs, gateways and bridges (together, “Smart Locks”) supplied and/or installed by the Business.
10.1 Parts and Labour Warranty — 6 months
For a period of six (6) months from the date of installation, the Business will repair or replace defective parts and provide labour at no charge where the fault is covered by this warranty. This cover includes faults arising from the Business’s installation, programming or failure to follow the manufacturer’s instructions. It does not cover faults caused by misuse, external damage, water ingress, power surge, forced entry, non-approved batteries or accessories, third-party alterations or unauthorised modification.
10.2 Parts-Only Warranty — to end of manufacturer’s warranty
After the initial 6-month period and continuing until the end of the applicable manufacturer’s warranty period for the Smart Lock, the Business will supply a replacement part (or, at its option, an equivalent part) free of charge where the fault is covered. Labour for diagnosing, removing, installing, reprogramming or commissioning the part during this period is chargeable at the Business’s standard rates and will be quoted in advance.
10.3 Exclusions
This warranty does not cover faults or damage to the extent caused by:
- misuse, neglect, abuse, vandalism or forced entry;
- water ingress or environmental conditions outside the Smart Lock’s specified operating range;
- use of non-approved or expired batteries, power supplies or accessories;
- alterations, repairs, or reinstallation by any person other than the Business or a person authorised in writing by the Business;
- power surges, lightning, voltage irregularities or failure of mains or backup power;
- third-party software, cloud services, internet/mobile connectivity, or interoperability with hardware not supplied by the Business; or
- failure by the Client to install firmware updates that have been made available.
The Business reserves the right to charge for any service call where the cause of the fault is found to be excluded under this clause.
10.4 Evidence and Process
To make a claim under this clause, the Client must contact the Business with proof of purchase, the Smart Lock model and serial number, and a description of the fault.
For ambiguous failures, an initial diagnosis fee may be charged. This fee will be credited back to the Client if the fault is subsequently validated as covered by this warranty.
Before any free labour is provided under this clause, the Business’s technician will document photographs, firmware version, battery state, serial numbers, install notes and supplier batch numbers for the affected Smart Lock.
10.5 Australian Consumer Law Statement
This warranty does not limit your rights under the Australian Consumer Law. You retain your statutory consumer guarantees, which apply in addition to and continue beyond this warranty.
The following statement is provided in accordance with regulation 90 of the Competition and Consumer Regulations 2010 (Cth):
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
11. Limitation of Liability
To the maximum extent permitted by law and subject to the following provisions of this Clause 11, the Business shall not be under any liability, whether in contract, tort or otherwise, for any injury, damage or loss whatsoever arising in any way in connection with the supply or use of the goods or from any services provided, including (without limitation) direct, indirect, special or consequential loss or damage of any kind arising from claims by the Client, third parties or otherwise.
If rights are conferred upon the Client or obligations are imposed upon the Business by the ACL or other law which cannot be excluded, the provisions of this Clause 11 shall be read subject to those rights or obligations, and to the maximum extent permitted by such legislation the Business hereby expressly limits its liability under any such legislation to the maximum extent permitted by law.
Subject to the preceding paragraph of this Clause 11, the Client agrees that the liability of the Business (which cannot be limited beyond the following provisions) is limited to:
- in the case of the supply of goods, any one or more of the following (at the Business’s option):
- the replacement of the goods or the supply of equivalent goods;
- the repair of the goods;
- the payment of the costs of replacing the goods or of acquiring equivalent goods; or
- the payment of the costs of having the goods repaired; or
- in the case of the supply of services, any one or more of the following (at the Business’s option):
- the supply of the services again; or
- the payment of the costs of having the services supplied again.
Without reducing the effect of, and subject always to, the preceding provisions of this Clause 11, in no event will the Business be responsible for alterations made to, or the removal, re-installation or re-fitment of, goods or services by or on behalf of the Client, and the Business’s total aggregate liability (if any) to a Client for any particular order for the supply of goods or services by the Business to the Client will not, in any event, exceed the amount invoiced by the Business to the Client for the said order.
12. Retention of Title
Title to and property in goods supplied by the Business shall not pass to the Client until the Business has received payment in full of the price of all goods supplied by the Business to the Client at any time and the Client has discharged all existing indebtedness to the Business, whether for the price of the goods or services supplied or for any other amount which may be owing by the Client to the Business on any other account (some of which may not necessarily be due for payment); provided however that the Client shall bear the risk of any loss or damage to or deterioration of the goods from whatever cause arising following delivery of the goods to the Client in accordance with Clause 5.
13. Trusts / Companies
If the Client is a trustee of a trust, the Client agrees that these Conditions apply to, and all orders for goods and services placed by the Client with the Business are placed by, the Client in its personal capacity and as trustee of the trust.
If the Client is a company or trustee of a trust it shall inform the Business of any changes to the ownership of the company or of the trust and also of any changes to the ownership of the business conducted by the Client by forwarding a notice in writing of any such changes to the Business immediately upon becoming aware of same.
14. Intellectual Property
The Client acknowledges and agrees that all intellectual property rights in goods and services supplied by the Business are owned by the Business and that the Client acquires no intellectual property rights in any goods or services provided by the Business to the Client, unless a separate deed of assignment is executed by the Business as a deed in relation to the intellectual property rights in any goods or services provided by the Business to the Client.
15. Confidentiality
The Client agrees that the dealings between the Client and the Business are and shall remain strictly confidential and shall not be disclosed by the Client to any other person:
- without the prior written consent of the Business;
- except to the Client’s employees who have a need to know such information in connection with dealings in the goods of the Business and who are under an obligation to keep such matters confidential;
- except on a confidential basis to the Client’s legal, accounting and financial advisers who are under an obligation to keep such provisions and matters confidential; or
- except as required by law.
16. Disputes
If a dispute arises in any way in connection with these Conditions, any orders placed by the Client, any orders accepted by the Business or the supply of goods or services by the Business to the Client, neither party shall start legal proceedings until all other attempts to resolve the dispute, including mediation, have been exhausted. This Clause shall not apply to disputes involving amounts owing by the Client for goods or services supplied by the Business to the Client.
17. Force Majeure
The Business shall not be liable for any direct, indirect, special or consequential loss or damage of any kind arising from non-delivery or delay in delivery of any goods or services caused by act of God, riot or civil commotion, strike, lock-out, labour disputes, fire, flood, drought, power restrictions, act of government, acts of terrorism, delays in transport, breakdowns in machinery, failure to obtain or shortages of raw materials or other supplies obtained from third parties or any cause whatsoever beyond its control.
18. Miscellaneous
Nothing in these Conditions shall be read or applied so as to exclude, restrict or modify, or have the effect of excluding, restricting or modifying, any condition, warranty, guarantee, right or remedy implied by law (including, without limitation, the ACL) and which by law cannot be excluded, restricted or modified.
These Conditions are subject to variation by the Business by notice in writing to the Client.
Headings used in these Conditions are for convenience only and shall be ignored in construing these Conditions.
“ACL” means the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
“Event of Default” includes any of the following:
- the Client is in breach of these Conditions and fails to remedy the breach within 7 days of being required to do so in writing by the Business;
- the Client fails to pay any monies owing under these Conditions by the date that they are due and payable; or
- the Client is unable to pay its debts as they fall due, or a petition is presented or application made for the purpose of winding up the Client, or the Client enters into liquidation or administration whether compulsorily or voluntarily, or compounds with its creditors generally, or has a receiver, liquidator, administrator or other like person appointed over all or any part of its assets, or takes or suffers any similar action in consequence of debt.
The failure of the Business to enforce or exercise at any time, or for any period of time, any term of any contract incorporating these Conditions shall not constitute or be construed as a waiver of such term and shall in no way affect the Business’s right thereafter to enforce or exercise same.
Any provision of these Conditions which is or becomes prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective and severed to the extent thereof without invalidating any other provision of these Conditions, and any such prohibition or unenforceability shall not invalidate such provision in any other jurisdiction.
These Conditions, and any order for goods and services from the Client which may be accepted by the Business, shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and the State or Territory in which the goods or services are supplied. The parties submit to the non-exclusive jurisdiction of the courts of that State or Territory and the courts competent to hear appeals from them.
Issued by LockCorp (a trading name of ALSS Group Pty Ltd) · ABN 36 687 652 722
191/266 Osborne Avenue, Clayton South VIC 3169 · 1300 052 677 · [email protected]
Version 1.0 · Effective 24 May 2026
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